Last updated: 13/01/2026

At Pupyfy, your satisfaction is important to us. This Refund & Returns Policy explains how we handle defective, damaged, or incorrect orders, as well as customer responsibilities.

Timeframe for Refund Requests

Customers must contact Pupyfy within 14 days of receiving their order to request a refund or replacement for damaged, defective, or incorrectly shipped items. Requests made after this period may not be eligible.

Please read carefully before making a purchase.

1. Refund Eligibility

Pupyfy offers refunds or replacements only for items that are:

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  Damaged during shipping
  
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  Defective or malfunctioning
  
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  Incorrectly shipped
  

Refunds are not provided for:

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  Change of mind
  
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  Customer errors (e.g., wrong size, wrong product selection, incorrect address)
  
• 
  Products used improperly or not according to instructions
  

2. Returns

Because products are shipped directly from our fulfillment partner Zendrop, customers are generally not required to return the item.

In some cases of high-value or specialty items, we may request a physical return. If a return is required, we will provide a prepaid return label and detailed instructions.

3. Pet Product Disclaimer

All products sold on Pupyfy are intended for general pet use only. They are not a substitute for professional veterinary care.

Customers are responsible for ensuring that products are suitable for their pet’s breed, size, age, and health condition. We recommend consulting a licensed veterinarian for pets with medical conditions or allergies.

4. Requesting a Refund or Replacement

To request a refund or replacement, please contact us at:

📧 Email: pupyfy@yahoo.com

Include the following information:

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  Order number
  
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  Item name
  
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  Description of the issue (photo or video proof recommended)
  

We will review your request and respond within 2 business days.

5. Refund Processing

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  Approved refunds will be issued to the original payment method within 5–10 business days.
  
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  Replacement items will be shipped at no additional cost for approved cases.
  
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  Original shipping fees are non-refundable, unless the product was defective or incorrect.
  

6. Lost or Delayed Packages

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  If your order is lost in transit, we will issue a full refund or resend the items.
  
• 
  Delivery times may vary due to carrier delays, customs processing, or incorrect addresses. Pupyfy is not responsible for these delays.
  

7. Customer Responsibility

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  Ensure all shipping information is correct at checkout.
  
• 
  Inspect items upon delivery and report any defects or damage within 7 days.
  
• 
  Follow product instructions and supervise pets while using products.
  

8. Contact Information

For any questions regarding refunds or returns, contact us:

📧 Email: pupyfy@yahoo.com

🌐 Website: https://pupyfy.com